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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will appear. It comprises comprehensive information about all the actions that you can carry out on the page in question. Each pop-up menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich range of how-to video clips illustrating how to work with our web hosting Control Panel. They're intended for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you are looking for, have a look at our extensive Frequently Asked Questions section, which includes questions asked by real persons and offers real solutions. We constantly "revamp" our FAQ database with new entries in order to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can contact our excellent team of customer service technicians available 24-7 and eager to assist you with any issue. Each support ticket you submit will be answered in less than 60 minutes (the average response time being only twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 279391

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com